Seneca HR service
ADA Case Management
External administration of the ADA interactive process—from intake and medical documentation through decisions, implementation, and follow-up.
Seneca HR can serve as your external ADA case manager, not merely advise from the sidelines. I manage the accommodation process from the initial request or notice of a possible need, communicate directly with the employee, coordinate appropriate medical documentation, lead the interactive dialogue, clarify essential job functions, explore accommodation options, document each step, and schedule follow-up reviews. The employer retains final decision-making authority, supported by an organized process and clear recommendations.
Every engagement starts with a conversation. Scope, timing, and fees are agreed before work begins.
When this support may help
- An employee requests a workplace change for a medical reason
- Medical information is incomplete or restrictions are unclear
- An existing accommodation needs review or adjustment
- Leave and accommodation obligations may overlap
What support can include
- Direct employee intake and interactive-process communication
- Medical-documentation requests, review, and follow-up
- Essential-function analysis and accommodation exploration
- Written recommendations and decision documentation
- Implementation check-ins, case tracking, and periodic review
The business value
Why this service matters
Accommodation discussions involve private medical information, operational realities, and legal obligations. Using an experienced third party saves management time, gives employees a consistent and comparatively neutral point of contact, keeps medical details appropriately separated from day-to-day supervision, and can reduce avoidable risk created by delays, incomplete documentation, or managers handling similar requests differently.
Often connected
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